How do I determine the correct size for me?

A sizing chart is available on almost every product page.  If in doubt, it’s usually best to order the larger size.  Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.

How do I know if an item is in stock?

The words “In Stock” will appear next to the item on the product detail page.  You will be able to add the item to your cart and the inventory will be available to ship.

If an item is out of stock, can I still buy it?

Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual.

How do I Pre-Order an item?

Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will not be charged until your order actually ships.

Please Note:

• Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
• Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
• Pre-Order items cannot be added to existing orders.
• Shipping charges will be based on shipping rates at the time the order is placed.
• Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
• The Pre-Order option is only available on selected products on a first come first serve basis.
• The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.
  
  

What forms of payment does Spirit Halloween accept?

We accept MasterCard, Visa, Discover Card or American Express.  You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.  We do not accept gift cards, personal checks, money orders, or cash.

Can I check the status of my order?

Yes! You can enter your order number and zip code on our Order Status page.  There you’ll be able to check the order status, view your shipping information, and track your order.

When will your full assortment of product be available?

Our assortment of product will be available on or before September 15, 2010.

After clicking the “Submit Your Order” button, you’ll be taken to an order confirmation page that will provide your order number.  You will also receive a confirmation message to the email address you provided during the checkout process.  To ensure that you receive the order confirmation, please add “webmaster@spirithalloween.com” to your email address book.

How can I ensure I receive email confirmations?

To make sure you continue receiving our emails to your inbox (not bulk or junk folders), please add “webmaster@spirithalloween.com” to your address book or safe sender list.

I’m not comfortable buying online.  Can I buy from Spirit Halloween in a different way?

We want your shopping experience to be easy and comfortable, so if you prefer not to order an item online, call us directly to place an order.  Just select the item(s) you wish to purchase and give us a call at 1-866-586-0155.

How do I check pricing and availability?

Each product page on our website displays the most current information available regarding price and stock.